Return and Refund Policy
Cancellation:
* You can cancel within 24 hours of placing your order, before dispatch, for a full refund.
* Once dispatched, courier charges or flat shipping fees may be deducted.
Returns:
* Returns must be initiated within 7 days of delivery. Items must be unused, with original tags/packaging
* Return shipping is paid by the customer . For refunds, shipping fees may be deducted.
Damaged/Defective Items:
* Report within 48 hours of receiving. Include photos of the packaging and item to request replacement.
* Replacement/Exchange deliveries will be done within 5-7 Business days.
Refund Timeline:
* Once your return or exchange is accepted and received at the warehouse, refunds are processed and credited within 5–7 business days.
Disclaimer & Important Information
Crystal Use Disclaimer:
* Crystals are complementary tools and not a substitute for medical or professional advice**. For any serious health concerns, consult a licensed provider.
Visual and Weight Variations:
Products are natural gemstones, so slight variations in color, shape, or minor surface imperfections may occur.
Customs & Import Duties:
International customers are responsible for any import taxes, duties, or clearance fees in their country—these are not covered by us.
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🧼 Care Instructions for Your Crystals
Handling & Storage:
Store crystals gently in a dry, secure place. Wrap in cloth or cushion to avoid scratches or chipping.
Cleaning Reset:
* Gently wipe with a soft, dry cloth to clean. Avoid excessive water, direct sunlight, or exposure to harsh chemicals or lotions—it may fade the crystal’s color properties.
* For cleansing, practice techniques such as sunlight/moonlight bathing, smudging with sage/sandalwood, or placing near selenite or clear quartz monthly.
Usage Tips:
* Overhandling or exposure to solvents/perfumes may damage polish or alter the crystal’s surface.
* Some crystals are sensitive to water or heat—check the product description for specifics.