have questions?

Frequently Asked Questions

How do crystals actually work?

Crystals are natural formations of the Earth that hold unique vibrations. These vibrations are believed to interact with our body field , helping us feel calmer, more focused, and uplifted. Think of them as gentle companions that support your health and well-being.

Are crystals safe to use?

Absolutely. Crystals are safe to keep at home, wear as jewellery, or meditate with. They carry no harmful side effects—at most, you may simply feel more grounded, peaceful, or balanced.

How long do crystals take to work?

It varies from person to person. Some people feel an instant shift—like calmness or clarity—while others notice changes over days or weeks. Crystals respond best when used regularly and with intention (e.g., wearing them daily or meditating with them).

Where do your crystals come from?

Our pieces are sourced from mineral-rich regions of India such as Gujarat, known for their premium gemstones. We also bring in select crystals from trusted international suppliers, so you can explore rare and unique varieties.

What does “Days to Dispatch” mean?

This is the time we need to prepare your order before handing it to the courier. Orders placed Monday–Friday before 1 p.m. are usually dispatched the next working day. (No dispatch on Sundays or public holidays.)

How long does delivery take?

Metro cities: 1–3 days after dispatch

Non-metro locations: 2–7 days after dispatch

For updates, contact us at support@soulstonescollective.in
or call 9650119440.

Is my order safely packed?

Yes. Every item is securely packed with protective materials. For orders above ₹2,000, insurance can be arranged on request.

Can I track my order?

Yes. Once dispatched, you’ll receive a tracking ID with instructions to check your delivery status online.

What payment options do you accept?

We currently offer:

Online payments

Cash on Delivery (COD)

Are there any hidden charges?

No hidden fees. Any extra cost (like special packaging) will be clearly shown at checkout.